Refund Policy

1. Overview

At Vaagai Tecknowledge, we want every Muster App user to be satisfied with their subscription. This Refund and Cancellation Policy explains your rights and our obligations with respect to subscription payments, cancellations, and refund requests.

Muster App is a Software-as-a-Service (SaaS) product. Due to the digital and immediately accessible nature of our Service, we operate a case-by-case refund evaluation model, as detailed in this Policy.

This Policy is part of our Terms and Conditions and should be read alongside the Privacy Policy. In the event of any conflict, the Terms and Conditions shall prevail.

2. Subscription Plans Covered

3. Cancellation Policy

3.1 How to Cancel

You may cancel your paid subscription at any time using any of the following methods:

• In-App: Settings → Subscription → Cancel Plan.
• Email: Send a cancellation request to billing@Muster.co.in from your registered email address.
• Via App Store / Play Store: If your subscription was purchased through Google Play or the Apple App Store, cancellation must be managed through the respective platform's subscription management settings.

3.2 Effect of Cancellation

Cancellation stops future automatic renewals. It does not immediately terminate your access to Paid features. You will continue to have access to your subscribed plan's features until the last day of your current paid billing period. No partial-period credits are issued for time remaining after cancellation.

3.3 Cancellation Deadline

To avoid being charged for the next billing cycle, you must cancel your subscription at least 24 hours before your next scheduled renewal date. Cancellation requests received after this deadline may result in one additional billing cycle charge.

3.4 Lifetime Deal

Lifetime Deal purchases are non-recurring and cannot be "cancelled" in the traditional sense. Requests for refund of a Lifetime Deal are evaluated under Clause 4 below.

4. Refund Policy — Case-by-Case Evaluation

We do not offer automatic or blanket refunds. Each refund request is evaluated individually based on the circumstances described below. This approach allows us to be fair to genuine cases while maintaining the sustainability of our service.

4.1 Circumstances That May Qualify for a Refund

The following circumstances will be considered favorably in a refund evaluation:

• Technical failure — Muster App experienced a verified critical outage or data loss error that substantially impaired your use of the Service, and our support team was unable to resolve it within 5 business days.
• Duplicate charge — Your payment method was charged more than once for the same billing period due to a payment processing error.
• Unauthorized transaction — A charge was made to your payment method without your authorization, and you have reported it to us within 7 days of the charge.
• Annual or Lifetime plan — You are requesting a refund within 7 calendar days of your first-time purchase of an Annual or Lifetime plan and have not actively used the paid features during that period.
• Feature misrepresentation — A core feature was materially misrepresented in our App Store listing or marketing, and the misrepresentation was the primary reason for your purchase.

4.2 Circumstances That Do Not Qualify for a Refund

The following circumstances will generally not be considered for a refund:

• Change of mind after active use of the Service.
• Monthly subscription charges where the billing period has already commenced and the Service has been accessed.
• Failure to cancel before the auto-renewal date, except in cases of documented technical failure on our end.
• Dissatisfaction with features that were accurately described in the App Store listing and these Terms.
• Account suspension or termination resulting from violation of our Terms and Conditions or Acceptable Use Policy.
• Charges processed by Google Play or Apple App Store — these are governed by the respective platform refund policies and must be requested directly from Google or Apple.
• Lifetime Deal purchases beyond 7 days of the initial purchase date, except in cases of verified technical failure.

4.3 Partial Refunds

In cases where a full refund is not warranted but a partial refund is equitable — such as extended verified downtime on an Annual plan — we may issue a pro-rata credit to your Muster App account or a partial refund to your original payment method at our discretion.

5. How to Submit a Refund Request

To request a refund, email billing@Muster.co.in with the following information:

• Your full name and registered email address.
• Your Workspace name.
• Date of the charge in question and amount charged.
• Payment gateway used (Razorpay, Cashfree, PayU Money, Google Play, or Apple App Store).
• Reason for the refund request, with as much detail as possible, and supporting evidence (screenshots of errors, duplicate charge receipts, etc.).

Incomplete requests may delay our review. We will acknowledge your request within 2 business days and provide a final decision within 10 business days of receiving all required information.

6. Refund Processing

Vaagai Tecknowledge does not control the processing timelines of third-party payment gateways or platform app stores. Approved refunds will be initiated by us within 3 business days of the decision, after which the timeline is governed by the respective payment processor.

7. Subscription Downgrades

If you downgrade from a Paid plan to the Free plan:

• Your paid features will remain active until the end of your current billing period.
• No refund will be issued for the unused portion of the current billing period.
• At the next renewal date, your account will move to the Free plan and you will not be charged.
• Data created under the Paid plan will be retained and accessible in read-only mode where Free plan limits are exceeded.

8. Free Trial (Where Applicable)

If Muster App offers a free trial period for any Paid plan, the following applies:

• No charge will be made during the free trial period.
• You may cancel at any time during the free trial without incurring any charge.
• If you do not cancel before the free trial ends, your subscription will automatically convert to the paid plan and your payment method will be charged.
• Free trial eligibility is limited to one trial per person and per payment method.

9. Consumer Rights

Nothing in this Refund and Cancellation Policy limits or excludes your statutory rights under the Consumer Protection Act, 2019 (India) or any other applicable consumer protection legislation. If you believe your statutory rights have not been upheld, you may contact the National Consumer Helpline (NCH) at 1800-11-4000 or approach the appropriate Consumer Disputes Redressal Commission.

10. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Any changes will be communicated via email and in-app notification at least 14 days before taking effect. Changes will apply to subscriptions renewed after the effective date of the updated Policy.

11. Contact Us

For all billing and refund queries:

Vaagai Tecknowledge
Tamil Nadu, India
Email: billing@Muster.co.in

Response Time: We acknowledge all queries within 2 business days and aim to resolve within 10 business days.