Document Details
1. Who We Are
Muster App is a product of Vaagai Tecknowledge, a sole proprietorship registered and operating under the laws of India, with its principal place of business in Tamil Nadu, India. We are committed to protecting your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and all applicable Indian laws.
Grievance Officer / Data Controller: Vaagai Tecknowledge, Tamil Nadu, India. Email: privacy@Muster.co.in
2. Scope of This Policy
This Privacy Policy applies to:
- All users who download, install, register for, or use the Muster App mobile application on Android or iOS.
- All visitors to any Muster App website or web portal operated by Vaagai Tecknowledge.
- All workspace members invited to a Muster workspace by an account owner.
This Policy does not apply to third-party websites or services linked from within Muster App.
3. Information We Collect
3.1 Information You Provide Directly
| Data Type | Examples | Purpose |
|---|---|---|
| Account Information | Full name, email address, mobile number, profile photo | Account creation and authentication |
| Business Information | Company name, business logo, GST number, billing address | Invoice generation and workspace setup |
| Team Member Data | Names, roles, departments, leave records, onboarding documents | HR module functionality |
| Client Data | Client names, email addresses, billing addresses, payment terms | Billing module functionality |
| Financial Records | Invoice amounts, line items, tax rates, payment status | Billing module — record keeping only; we do not store card or bank details |
| User-Generated Content | Project names, task descriptions, notes, file attachments | Core project management functionality |
3.2 Information Collected Automatically
| Data Type | Examples | Purpose |
|---|---|---|
| Device Information | Device model, OS version, device ID, language settings | App compatibility and debugging |
| Usage Data | Features accessed, session duration, tap events | Product improvement and analytics |
| Log Data | IP address, timestamps, error logs, crash reports | Security, fraud prevention, debugging |
| Push Tokens | Firebase Cloud Messaging token | Delivering deadline and invoice alerts |
3.3 Information We Do NOT Collect
We explicitly do not collect or store:
- Credit card numbers, debit card numbers, UPI IDs, or net banking credentials.
- Biometric data — fingerprint and Face ID processing occurs entirely on your device via the operating system.
- Precise real-time GPS location data.
- Contacts from your phone address book unless you explicitly grant permission and initiate an import.
- Any personal data from children under the age of 18.
4. How We Use Your Information
We use your personal data only for the following purposes, each constituting a lawful basis under the DPDP Act 2023:
- To provide the service — create and manage your workspace, projects, team, and invoices.
- To authenticate your identity — verify your account and manage sessions.
- To send transactional notifications — deadline alerts, invoice reminders, team invitations, payment confirmations.
- To process billing — manage subscription status and communicate with authorized payment gateway partners.
- To improve the product — analyze aggregated, anonymized usage patterns.
- To provide customer support — diagnose issues, respond to tickets, and resolve disputes.
- To comply with legal obligations — respond to lawful government requests and prevent fraud.
We do not use your data for selling or renting to third parties, behavioural advertising, or automated profiling.
6. Data Retention
| Data Category | Retention Period |
|---|---|
| Active account data | Retained for the lifetime of your account |
| Inactive account data (no login for 24 months) | Flagged for deletion after 24 months of inactivity |
| Deleted account data | Permanently deleted within 30 days of deletion request |
| Invoice and billing records | 7 years from transaction date (Indian tax law compliance) |
| Support communication logs | 2 years from ticket closure |
| Crash and error logs | 90 days, then automatically purged |
| Anonymized analytics data | Indefinitely retained (no personal identifiers) |
7. Data Security
- Encryption in Transit: All data transmitted between the app and our servers is encrypted using TLS 1.3.
- Encryption at Rest: Sensitive data fields are encrypted at the database level using AES-256 encryption.
- Access Controls: Internal access is restricted on a need-to-know basis with role-based access controls and audit logging.
- Biometric Authentication: Supported at device level; we never receive or store biometric data.
- Security Audits: We conduct regular penetration testing and vulnerability assessments.
- Incident Response: In the event of a data breach, affected users and relevant authorities will be notified within 72 hours as required under the DPDP Act 2023.
8. Your Rights Under the DPDP Act 2023
| Right | What It Means | How to Exercise |
|---|---|---|
| Right to Access | Know what personal data we hold about you | Email privacy@Muster.co.in |
| Right to Correction | Correct inaccurate or incomplete personal data | Update in app Settings or email us |
| Right to Erasure | Request deletion of your personal data | Settings → Account → Delete Workspace |
| Right to Grievance Redressal | Lodge a complaint about our data practices | Email privacy@Muster.co.in — resolved within 30 days |
| Right to Nominate | Nominate another person to exercise rights on your behalf in the event of death or incapacity | Submit written nomination via email |
10. Third-Party Links
Muster App may contain links to third-party websites or services. We have no control over and assume no responsibility for the privacy practices of any third-party sites. We encourage you to review the privacy policies of every site you visit.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or applicable law. We will notify you of material changes via in-app notification and email at least 7 days before the change takes effect. Continued use of Muster App after the effective date constitutes your acceptance of the updated Policy.
12. Contact & Grievance Redressal
For any privacy-related questions, requests, or complaints, contact our Grievance Officer:
Vaagai Tecknowledge
Tamil Nadu, India
Email: privacy@Muster.co.in
We will acknowledge your query within 48 hours and resolve it within 30 days, as mandated by the DPDP Act 2023.